IT Delivery Manager, Enterprise Integration

Summary

Lead the planning and execution of IT initiatives supporting Enterprise Integration (EI) . The role partners with EI customers to translate functional requirements into technical solutions while managing delivery teams, partners, competing priorities, risks, quality, cost, and timelines. The position reports into the Enterprise Solutions Integration leadership team.

Key responsibilities

• Own project delivery from inception through closure , including management of EI delivery partners.

• Lead internal and partner delivery teams, adjusting priorities and commitments as requirements evolve.

• Support project estimation and balance scope, schedule, cost, and resource constraints .

• Drive quality assurance and controls to minimize rework and delivery variances.

• Ensure requirements are effectively managed and solutions are delivered on time with zero critical defects .

• Act as the single point of contact for EI customers and coordinate across IT teams.

• Communicate project status, risks, issues, and dependencies to stakeholders.

• Manage SOW/contract requirements and change requests .

• Partner with technical architects to ensure solutions comply with the JCI integration platform.

• Manage escalations across the SDLC through Hypercare .

• Establish and track appropriate KPIs and SLAs for vendor delivery teams.

• Enhance the SDLC model to improve efficiency, cost, and delivery predictability.

Required experience

• 10+ years of experience designing/developing integrations and coordinating multiple team activities.

• Strong integration delivery experience, particularly MuleSoft and EDI .

• Deep understanding of enterprise integration strategies, techniques, and processes.

• Bachelor's degree, preferably in Information Technology or a related discipline .

• Strong knowledge of Program/Project Management, SDLC, and service delivery .

• Practical exposure to Agile and DevOps delivery models.

• Demonstrated ability to influence and build strong stakeholder partnerships.

• Experience managing competing priorities and delivery risks.

• Strong written/verbal communication, analytical, and problem-solving skills.

• Ability to operate independently in a fast-paced environment.