Housekeeping Supervisor

Key ResponsibilitiesA. Room Inspection and Quality Control

• Supervise Room Attendants and ensure timely cleaning and servicing of guest rooms.
• Inspect vacant clean, occupied, departure, arrival, and VIP rooms according to hotel standards.
• Ensure bedrooms, bathrooms, furniture, fixtures, amenities, and linen meet five-star quality standards.
• Verify room status updates and coordinate room releases with the Front Office.
• Report maintenance defects and follow up until rectification.

B. Team Supervision and Staff Management

• Allocate daily duties and prepare room assignments for Room Attendants and Housemen.
• Conduct daily briefings and communicate VIP arrivals, special requests, and occupancy priorities.
• Monitor staff grooming, punctuality, discipline, productivity, and service etiquette.
• Train new employees and coach team members on SOPs, cleaning techniques, and guest interaction.
• Prepare duty rosters and coordinate breaks, attendance, and leave requirements.

C. Guest Satisfaction

• Respond promptly and courteously to guest requests and housekeeping complaints.
• Ensure extra beds, baby cots, additional amenities, and special arrangements are delivered on time.
• Handle guest belongings and Lost \& Found articles according to hotel policy.
• Maintain guest privacy, confidentiality, and the highest standards of professional conduct.
• Escalate unresolved complaints and special guest requirements to the Assistant Executive Housekeeper.

D. Cleanliness, Hygiene, and Safety

• Ensure proper use, dilution, storage, and handling of cleaning chemicals.
• Monitor adherence to hygiene, sanitation, occupational safety, and infection-prevention procedures.
• Ensure cleaning equipment, pantries, service areas, and trolleys are clean and properly maintained.
• Conduct periodic deep-cleaning checks and report pest-control or hygiene concerns.
• Follow emergency, fire-safety, and accident-reporting procedures.

E. Linen, Amenities, and Inventory Control

• Monitor the issue, collection, storage, and replenishment of linen, guest supplies, and operating equipment.
• Maintain adequate stock levels and minimize unnecessary consumption and wastage.
• Report damaged, stained, missing, or unserviceable linen and equipment.
• Conduct regular inventory checks and maintain accurate records.

F. Coordination and Reporting

• Coordinate with Front Office regarding room priorities, early arrivals, late check-outs, and room readiness.
• Liaise with Engineering for maintenance requests and follow-up.
• Coordinate with Laundry, Security, and other departments whenever required.
• Maintain inspection checklists, room discrepancy reports, Lost \& Found records, and daily handover reports.
• Report operational issues, guest feedback, and staff performance concerns to the department head.

Qualifications and Experience

• Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
• Minimum 2–3 years of relevant housekeeping experience, preferably in a four- or five-star hotel.
• Previous supervisory experience in a luxury hotel is preferred.
• Good knowledge of room-cleaning procedures, room inspection standards, hotel SOPs, and housekeeping operations.
• Familiarity with hotel property management systems (PMS) and housekeeping software is an advantage.

Skills and Competencies

• Strong leadership, team management, and communication skills.
• Excellent attention to detail and quality consciousness.
• Guest-focused attitude and professional grooming.
• Effective problem-solving and complaint-handling abilities.
• Time management, planning, and organizational skills.
• Knowledge of hygiene, chemical safety, and workplace safety procedures.
• Ability to work shifts, weekends, and public holidays as required.

Key Performance Indicators (KPIs)

• Guest room cleanliness and inspection scores.
• Guest satisfaction and housekeeping complaint resolution.
• Timely room readiness and room release.
• Staff productivity and adherence to cleaning standards.
• Inventory control and reduction of wastage.
• Compliance with hotel SOPs, hygiene, and safety standards.
• Completion of scheduled deep-cleaning and preventive maintenance follow-ups.

Working Conditions

The role requires working in a fast-paced hotel environment, including standing and walking for extended periods, inspecting guest rooms and service areas, and working rotational shifts according to hotel operational requirements.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person