Sales & Customer Support Executive

Designation

Sales \& Customer Support Executive

Department

Store / Logistics

Location

Pithampur, Dhar (M.P.)

Job Summary

To manage outgoing shipments, warehouse inventory, dispatch documentation, transporter coordination, delivery tracking, and ensure smooth and timely dispatch operations.

Key Responsibilities

• · Handle customer queries, complaints and provide product-related support.

• Make follow-up calls for abandoned carts, COD orders and customer feedback.

• Identify sales opportunities and convert potential customers into orders.

• Coordinate with customers regarding orders, payments and delivery updates.

• Manage order processing, dispatch coordination and shipment tracking.

• Coordinate with courier partners for timely deliveries, returns and RTO cases.

• Follow up on delayed, undelivered and returned orders.

• Prepare weekly and monthly reports on orders, sales, returns and deliveries.

• Raise, track and resolve tickets on Odoo.

• Maintain proper records of orders, dispatches and customer complaints.

• Coordinate with internal teams to ensure smooth order processing and timely resolution of issues.

Educational Qualification

• Graduate in any stream

Experience

• 1–3 years of experience in dispatch, logistics, warehouse, or transportation coordination.
• Experience in dispatch documentation and transporter management, E-commerce, Customer Support or Logistics.

Required Skills

• Graduate preferred.

• Good communication and customer-handling skills.

• Basic knowledge of MS Excel and computer operations.

• Good coordination, follow-up and problem-solving skills.

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person