IVR Technical Analyst/Business Analyst

Zensar Technologies · Work from home

Work from home

PayPay not listed

WhereWork from home

TypeFull time

Posted10 NovToday, via Adzuna

About this job

Description IVR Technical Analyst/Business Analyst Minimum 3 years experience Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Ability to interpret system log files for research Experience with remote system support Smoke testing, System integration testing, regression testing Creation of fun…

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