Guest Relation Executive

Job Description :– Position: Guest Relations Executive (GRE) Department: Facility Management Location: High-Rise Residential Society Experience: 1 Years+ Qualification: Graduate (Preferred) Job Summary We are looking for a well-groomed, confident, and customer-oriented Guest Relations Executive (GRE) to manage resident interactions, enhance the overall living experience, and ensure smooth coordination of guest and resident services at a premium high-rise residential society. Key Responsibilities: Welcome and assist residents, guests, and visitors with professional courtesy. Handle resident queries, complaints, and service requests efficiently. Coordinate with the Helpdesk, Facility Management, Security, Housekeeping, and Maintenance teams for timely issue resolution. Manage visitor-related queries and assist with guest entry coordination. Maintain records of resident complaints, feedback, and service requests. Ensure a professional and pleasant experience for residents and visitors. Conduct regular follow-ups on complaints to ensure timely closure and resident satisfaction. Assist in handling VIP guests, special events, and resident requirements. Maintain proper communication and coordination with site management. Ensure high standards of hospitality, grooming, and customer service at the society. Required Skills & Competencies Excellent communication and interpersonal skills. Pleasant personality with professional grooming. Good command of English and Hindi. Strong customer-handling and problem-solving abilities. Ability to manage difficult situations with patience and professionalism. Basic computer knowledge and familiarity with MS Office. Prior experience in hospitality, hotels, front office, or high-rise residential societies will be preferred. Preferred Candidate Profile Female candidates only with a pleasing personality. Presentable, well-groomed, and service-oriented. Ability to work in shifts as per site requirements. Experience in luxury residential societies, hotels, or premium hospitality environments will be an added advantage.