Receptionist

Receptionist – Job DescriptionPosition SummaryThe Receptionist is the first point of contact for all members and visitors at Delta Fitness Gym. The role requires excellent communication skills, a professional appearance, and the ability to provide outstanding customer service while managing front desk operations efficiently. Key ResponsibilitiesFront Desk ManagementWelcome members and visitors with a friendly and professional attitude. Handle member check-ins and visitor registrations. Answer phone calls, WhatsApp inquiries, emails, and social media messages professionally. Provide accurate information regarding memberships, facilities, classes, and gym policies. Membership Sales & SupportExplain membership plans, offers, and promotions to prospective clients. Assist with membership registration, renewals, upgrades, and cancellations. Follow up with leads and inactive members to encourage enrollment or renewal. Maintain accurate member records in the gym management system. Administrative DutiesMaintain daily attendance records of members. Handle billing, invoices, receipts, and payment collection. Prepare daily cash collection and payment reports. Keep reception documents, forms, and files organized. Schedule appointments for personal training, fitness assessments, and classes. Customer ServiceResolve member queries and complaints professionally. Ensure every member receives prompt and courteous service. Coordinate with trainers and management to address member concerns. Promote a positive and welcoming gym environment. Facility ResponsibilitiesEnsure the reception area remains clean, organized, and presentable. Monitor visitor access and maintain security procedures. Inform management about maintenance or cleanliness issues. Marketing SupportAssist in promoting gym events, fitness challenges, and special offers. Encourage members to leave Google reviews and referrals. Capture member inquiries and maintain a follow-up database. Required QualificationsMinimum 12th Pass (Graduate preferred). Previous experience in reception, customer service, sales, or hospitality is preferred. Basic computer knowledge (MS Office, email, billing software). Good communication skills in Hindi and English. Professional grooming and pleasant personality. Skills RequiredExcellent communication and interpersonal skills. Customer-focused attitude. Sales and persuasion skills. Basic computer proficiency. Strong organizational and multitasking abilities. Problem-solving skills. Positive attitude and teamwork. Working HoursAs per gym shift schedule. Weekends and holidays may be required based on business needs. Performance ExpectationsThe Receptionist will be evaluated based on: Customer satisfaction. Membership sales and renewals. Attendance and punctuality. Accuracy of records and billing. Professional behavior and communication. Front desk cleanliness and organization. Salary & BenefitsSalary: As per company policy. Performance incentives on membership sales (if applicable). Paid leave as per company policy. Employee gym membership. Training and career growth opportunities. Reporting ToGym Manager / Operations Manager Code of ConductThe Receptionist is expected to: Maintain confidentiality of member information. Be punctual and maintain professional discipline. Wear the prescribed uniform and ID card. Treat all members and colleagues with respect. Follow all Delta Fitness Gym policies and procedures.