E-Commerce Operations Executive

Shopy Vision · Delhi

Pay₹9,700–13,000a month, as listed

WhereDelhi

TypeFull time

Posted10 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list44 named

Order fulfilment coordinationCustomer records maintenanceRecord-keepingWebsite ManagementCustomer complaint handlingCorrespondence managementPricingAfter-sales serviceOrder status updatesCustomer relationship buildingEmail managementEmail communicationInbound customer enquiry call handlingCustomer returns handlingWordPressProduct description writingPhone communicationOperations coordinationClient enquiry handlingInbound voiceInternal team coordination for query resolutionSales administrationCross-departmental liaisonBack office processingE-CommerceHandling dissatisfied clientsSales order documentationBusiness etiquetteCustomer request processingClient servicesCustomer relationship managementRespectful communicationUpdating inventory recordsLogistics order managementOrder issue resolutionProviding product informationProfessional phone etiquetteInternal team coordination for issue resolutionSEO content writingInternal communicationTeam coordinationAfter-sales follow-upOffice phone managementContent publishing

About this job

Product Listing & Catalogue Management

Upload and manage products on WordPress and WooCommerce.

Add product titles, descriptions, images, SKUs and model numbers.

Manage product categories, brands, attributes and variations.

Update product prices, stock and inventory.

Create SEO-friendly product descriptions and maintain catalogue accuracy.

Order Confirmation & Order Management

Contact customers over phone to confirm newly received orders.

Verify customer details, delivery addresses and order requirements.

Coordinate with customers regarding prepaid and COD orders.

Follow up on pending order confirmations.

Coordinate with the warehouse and shipping team for order processing.

Handle order-related queries, cancellations and delivery follow-ups.

Customer Support – Calls, WhatsApp & Email

Handle incoming and outgoing customer calls.

Respond to customer queries through WhatsApp.

Manage customer emails and provide timely responses.

Assist customers with order status, tracking and delivery-related queries.

Handle basic complaints, returns, replacements and refund-related queries.

Maintain professional and polite communication with customers.

Daily Operations

Maintain order and customer communication records.

Coordinate with internal teams for smooth operations.

Follow up on unresolved customer issues.

Ensure timely responses across all customer support channels.

Pay: ₹9,700.00 - ₹13,000.00 per month
Work Location: In person

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →