MO
Telesales Executive
morselv · Gurugram
Pay₹30,000–35,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted10 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list64 named
Customer records maintenanceCustomer complaint handlingInbound salesGoogle SheetsOutbound lead nurturingSales reportingSpa experienceCustomer relationship buildingCustomer retentionInbound customer enquiry call handlingSalesPhone communicationDigital register maintenanceCustomer serviceCustomer appointment bookingClient detail updatesEnterprise SoftwareOperations coordinationSales performance reportingService schedulingClient enquiry handlingInbound voiceCross-departmental liaisonEnglishMetrics reportingClient relationship developmentClient data maintenance in CRMLocal languageLead conversionHandling dissatisfied clientsLead management systemsDaily operations report preparationRecords managementBachelor's degreeStakeholder coordinationLead nurturingCustomer service through social mediaHospitality industry experienceClient servicesSales management systems proficiencyCustomer loyaltyB2B salesTelesalesCRM system proficiencyProductivity softwareHindiClient communication skillsTelemarketingVisit schedulingAccount managementInternal communicationSales activity reportingCommunication skillsSales follow-upClient liaisonMarketingTeam coordinationCustomer acquisitionSales appointment settingOperational performance reportingSales data trackingClient interaction via phone callsReservation managementCustomer data entry
About this job
Job Description – CRM Executive
- Company Name
- Morselv
- Location
- Gurugram, Haryana
- Job Title
- CRM Executive
- Department
- Customer Relationship Management
About the Company
Morselv is a women-centric wellness, beauty and lifestyle platform offering services such as luxury spa treatments, skincare, beauty services, wellness programs and customer-focused experiences.
Job Responsibilities
- Handle customer enquiries received through calls, WhatsApp, social media and other platforms.
- Manage customer databases and maintain accurate records in the CRM system.
- Follow up with potential customers and convert enquiries into bookings.
- Manage customer appointments, service bookings and confirmations.
- Maintain relationships with existing customers and encourage repeat bookings.
- Handle customer queries, feedback and complaints professionally.
- Coordinate with internal teams to ensure smooth service delivery.
- Track leads, follow-ups, conversions and daily CRM activities.
- Share promotional offers, packages and updates with customers.
- Prepare daily and weekly CRM performance reports.
Requirements
- Graduate in any stream.
- 1–3 years of experience in CRM, Customer Support, Customer Relationship Management or Sales Coordination preferred.
- Good communication skills in English and Hindi.
- Basic knowledge of MS Excel, Google Sheets and CRM software.
- Experience handling customer databases and follow-ups.
- Good interpersonal and problem-solving skills.
- Ability to manage multiple customer enquiries efficiently.
Preferred Skills
- Experience in Beauty, Wellness, Spa, Hospitality or Lifestyle industries will be an added advantage.
- Knowledge of CRM tools and WhatsApp Business.
- Customer retention and lead conversion skills.
Job Details
- Job Location
- Gurugram
- Employment Type
- Full-time
- Experience
- 1–3 Years
- Salary
- As per experience and interview.
Interested candidates can share their updated resumes.
- Pay
- ₹30,000.00 - ₹35,000.00 per month
Benefits
Cell phone reimbursement
Flexible schedule
Provident Fund
- Work Location
- In person
- Work Location
- In person
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