EY
Floor Manager
Eye Mantra Hospital · Noida
Pay₹25,000–35,000a month, as listed
WhereNoidaUttar Pradesh
TypeFull time
Posted10 NovToday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list42 named
Collaborate with healthcare professionalsCustomer complaint handlingStaff supervisionTeam leadershipWorkflow managementOperations coordinationStaff schedulingIn-person customer serviceClient communicationKPI reportingTeam schedulingCross-departmental liaisonMetrics reportingFront-of-house coordinationBachelor's degree in business administrationClinical experienceHandling dissatisfied clientsHousekeeping coordinationDaily operations report preparationStakeholder coordinationBBAService delivery statistics reportingConflict managementPatient flow managementHousekeeping managementQueue managementManagement reportingBusiness AdministrationMultidisciplinary collaborationHandling patient queriesHealthcare facilities experienceClean workspace maintenanceInternal team coordination for issue resolutionCommunication skillsHospital experienceTeam coordinationCross-functional communicationMedical administrationOperational performance reportingShift schedulingFront office managementRoster coordination
About this job
- Job Title
- Floor Manager
- Location
- Eye Mantra Hospital
- Employment Type
- Full-time
Role Overview
Oversee daily floor operations to ensure smooth patient flow, minimal wait times, and high standards of patient care and facility hygiene.
Key Responsibilities
- Patient Experience
- Manage queue flow, resolve patient queries/complaints on the spot, and ensure a smooth OPD experience.
- Team Supervision
- Lead and schedule front desk executives, patient coordinators, and housekeeping staff.
- Floor Operations
- Maintain cleanliness, safety, and equipment readiness through regular floor walks.
- Cross-Functional Support
- Coordinate with doctors, optometrists, billing, and TPA teams to eliminate operational delays.
- Reporting
- Track patient turnaround times and daily footfall for operational reports.
Key Requirements
- Education
- Graduate degree in Healthcare/Hospital Management, BBA, or related field.
Experience: 2–4 years of floor or operational management experience in a hospital or healthcare facility (eye care experience preferred).
- Skills
- Strong leadership, conflict resolution, multitasking, and clear communication skills.
- Pay
- ₹25,000.00 - ₹35,000.00 per month
- Work Location
- In person
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