Fresh Food Manager

We are hiring a Fresh Food Manager to lead our Fresh Food department and deliver an outstanding customer experience.

You will manage daily operations, lead and develop the team, maintain product freshness and availability, control stock and waste, ensure food-safety compliance, and drive sales and profitability. The ideal candidate has food-retail experience, strong leadership skills, attention to detail, and a passion for fresh, high-quality food.

Job Summary

The Fresh Food Manager is responsible for the day-to-day operation, performance, and standards of the Fresh Food department. The role ensures high product quality and availability, strong customer service, effective team leadership, food safety compliance, and achievement of sales, margin, and waste-reduction targets.jobs.loves+1

Key Responsibilities

Lead, train, schedule, coach, and develop the Fresh Food team to deliver excellent customer service and operational standards.

Oversee daily department operations, including opening and closing routines, stock replenishment, product rotation, displays, and cleanliness.

Maintain high standards of product freshness, presentation, availability, labelling, pricing accuracy, and merchandising.

Monitor inventory levels, place orders, receive deliveries, manage stock rotation, and minimize shrinkage, damages, and wastage.

Ensure compliance with food safety, hygiene, sanitation, temperature-control, and HACCP requirements.

Manage departmental sales, margins, labour, expenses, and waste to meet financial and operational targets.

Review sales and profitability reports, identify performance gaps, and implement corrective actions.

Plan and execute seasonal promotions, new-product launches, menu changes, and local customer preferences.

Handle customer queries, feedback, and complaints professionally, ensuring a positive shopping experience.

Support recruitment, onboarding, performance reviews, attendance management, and talent development within the department.

Coordinate with Store Manager, buying, bakery, deli, produce, and other departments to ensure smooth operations and reduce food waste.

Requirements

6–8 years of experience in food retail, grocery, supermarket, deli, bakery, or fresh-food operations.

Prior supervisory or team-leadership experience in a fast-paced environment.

Strong knowledge of food safety, hygiene, stock control, merchandising, and waste management.

Ability to read and act on sales, margin, inventory, and P&L-related reports.

Excellent communication, customer-service, problem-solving, and organizational skills.

Proficiency in Microsoft Excel, Word, Outlook, and retail or POS systems.

Willingness to work flexible shifts, including weekends, holidays, and peak trading periods.

Food safety certification or willingness to obtain one, where applicable.

Preferred Qualifications

Experience managing fresh departments such as produce, bakery, deli, meat, seafood, prepared foods, or chilled foods.

Knowledge of HACCP, food-loss reduction, planogram execution, and retail KPIs.

Experience in menu planning, catering, special orders, or prepared-food operations.

Ability to analyze business performance and recommend practical improvements.

Key Performance Indicators

Fresh-food sales growth

Gross margin and shrinkage control

Product availability and on-shelf availability

Waste and markdown reduction

Food-safety audit scores

Customer satisfaction and complaint resolution

Team attendance, productivity, and training completion

Stock accuracy and inventory control

Pay

₹50,000.00 - ₹60,000.00 per month

Benefits

Food provided

Paid sick time

Paid time off

Work Location

In person