Service Delivery Manager
HCLTech · Bangalore
PayPay not listed
WhereBangaloreKarnataka
TypeFull time
Posted9 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list29 named
Staff performance monitoringField coachingBudget oversightStaff supervisionPerformance coachingProcess optimisationTeam leadershipOperations coordinationCoachingIT service managementIT budget managementQuality managementCost controlTeam developmentAchieving service-level targetsContinuous improvementClient servicesStaff trainingQuality improvementCustomer relationship managementMentoringService level managementApplication maintenanceSystems & applications supportOPEX controlRisk & issue managementEscalation handlingProcess managementService level agreement management
About this job
Job Summary
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
- To define and implement clear service level agreements (SLAs) for support operations.
- Managing Cost of providing service within budgeted levels
- Ensure process effectiveness and continual service improvement
- Managing risks and escalating appropriately to Sr Management
- Co-ordination with onsite track leads and engaging with Customers
- To guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Skill Requirements
null
Must Have Skill
Service Delivery Management
Good to Have Skill
Other Requirements
null
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