India Quality Leader

IBM · Bangalore

Senior

PayPay not listed

WhereBangaloreKarnataka

TypeFull time

Posted11 NovToday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Introduction The Quality Leader will design, establish and govern an enterprise Operations Quality Framework for Business Orchestration Services - India. The role converts client requirements, delivery risks and customer expectations into a consistent operating system across multiple practices including Finance & Accounts, HRTT and R&C supporting clients through multiple channels voice, chat, email and back-office processes. Position will own quality governance, assurance methodology, calibrati…

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