Guest Experience Manager

Stellenbeschreibung Leads and supports all Guest Experience initiatives at the property. Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience. Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders. Works with and supports Department Heads to prepare for LQA or BARE Brand Assurance audits as applicable to the hotel. Conduct…