Business Process Outsourcing

JOB DESCRIPTION (JD)Outsourcing Expert – BPO Process Acquisition \& Business Development

Company

Edvirexa Technologies Pvt. Ltd.

Designation

Outsourcing Expert / BPO Process Acquisition Manager

Department

Business Development, Outsourcing \& Strategic Partnerships

Industry

EdTech \| BPO \| ITES \| Customer Support \| Business Outsourcing

Employment Type

Full-Time

Work Mode

Remote / Hybrid / On-Site (As per Company Requirements)

Experience

2–7+ Years (Relevant BPO Process Acquisition Experience Preferred)

Compensation

Negotiable \| Fixed Salary + Performance-Based Incentives (Based on Experience and Results)

Reporting To

Founder \& Top Management

ABOUT THE COMPANY

Edvirexa Technologies Pvt. Ltd. is a growing organization operating in the fields of Education Technology (EdTech), Professional Skill Development, Recruitment, Business Consulting, and Technology-Driven Services.

As part of our strategic business expansion, we are entering the Business Process Outsourcing (BPO) and IT-Enabled Services (ITES) industry, with the objective of establishing domestic and international outsourcing operations.

We aim to build a reliable BPO division capable of delivering high-quality customer support, technical support, back-office operations, and other business outsourcing services.

We are looking for an experienced and result-oriented Outsourcing Expert / BPO Process Acquisition Manager who can independently identify outsourcing opportunities, establish relationships with direct clients, negotiate commercial agreements, and successfully bring genuine BPO processes into the organization.

This is a process acquisition and business development position, not a customer support executive role.

The selected professional will play an important role in establishing and expanding the company's BPO division.

PRIMARY OBJECTIVE

The primary responsibility of the Outsourcing Expert will be to acquire genuine domestic and international BPO processes for Edvirexa Technologies Pvt. Ltd.

The candidate must be capable of identifying potential clients, generating outsourcing opportunities, negotiating business terms, coordinating process onboarding, and ensuring successful project acquisition.

Initially, the company is targeting outsourcing opportunities suitable for approximately 10–25 operational seats, with the potential to expand based on business requirements.

• KEY ROLES \& RESPONSIBILITIESA. BPO Process Acquisition
• Identify and acquire genuine domestic and international BPO outsourcing processes.
• Establish direct connections with companies seeking outsourcing partners.
• Generate qualified leads for inbound, outbound, voice, non-voice, and back-office processes.
• Identify outsourcing opportunities suitable for the company's operational capabilities.
• Acquire customer support, technical support, email support, chat support, and other relevant processes.
• Develop a sustainable pipeline of outsourcing projects and potential clients.
• Identify both short-term and long-term BPO business opportunities.
• Coordinate with clients to understand operational requirements and commercial expectations.

B. Direct Client Acquisition \& Business Development

• Identify companies interested in outsourcing their customer support or business operations.
• Build professional relationships with domestic and international decision-makers.
• Connect with business owners, outsourcing managers, procurement teams, and vendor management departments.
• Generate leads through LinkedIn, professional networks, email campaigns, referrals, and industry platforms.
• Schedule business meetings with potential outsourcing clients.
• Present the company's outsourcing capabilities and proposed service models.
• Negotiate process requirements, operational expectations, and commercial terms.
• Convert qualified business opportunities into confirmed outsourcing projects.
• Develop long-term business relationships and repeat outsourcing opportunities.

C. Domestic \& International BPO Expansion

• Identify outsourcing opportunities in the Indian market.
• Explore international opportunities, particularly in the US, UK, Canada, Australia, and other relevant markets.
• Research international outsourcing trends and client requirements.
• Identify opportunities for offshore customer support and back-office services.
• Support the development of scalable outsourcing operations.
• Recommend suitable markets, industries, and outsourcing service categories.

D. Process Verification \& Commercial Negotiation

• Verify the legitimacy of outsourcing clients and process providers.
• Evaluate the commercial feasibility and profitability of proposed processes.
• Understand pricing models, including per-seat, per-agent, hourly, per-transaction, and performance-based billing.
• Negotiate commercially viable payment terms and operational conditions.
• Coordinate discussions relating to contracts, SLAs, NDAs, and other business agreements.
• Identify potential risks, hidden charges, unrealistic commitments, and fraudulent outsourcing opportunities.
• Ensure that no outsourcing process is accepted without proper management approval and verification.

E. Process Onboarding \& Operational Coordination

• Coordinate the transition of acquired processes to the company's operations team.
• Understand staffing, training, infrastructure, software, and technology requirements.
• Assist management in planning operational capacity and workforce requirements.
• Coordinate client training, knowledge transfer, and process documentation.
• Support pilot operations and process launch activities.
• Maintain communication between clients and internal operational teams.
• Assist in resolving commercial or operational concerns during process implementation.

F. Strategic Growth \& Management Reporting

• Develop a structured BPO client acquisition strategy.
• Identify profitable outsourcin