Customer Support and Sales Executive

About the Role

We are looking for a smart, articulate and experienced professional to manage customer support and online sales across our e-commerce business. The ideal candidate should have excellent communication skills, be computer-savvy, organised and comfortable handling customer interactions across multiple channels. The role involves managing customer enquiries, order-related issues, service calls and sales opportunities, while ensuring a positive customer experience and driving online conversions. We value professionalism, reliability, initiative and the ability to take ownership of assigned responsibilities.

Minimum Requirements

• Fluent in speaking and writing English, with good Hindi communication skills.
• Very good computer skills and a minimum typing speed of 40 WPM.
• Working knowledge of Excel, Google Sheets and business software platforms.
• At least 2 years of relevant work experience. Freshers should not apply.
• Available to join immediately.
• Residing within 5 km of Sector 142, Noida, or willing to relocate nearby.

Key Responsibilities

• Manage and track online orders across e-commerce platforms, ensuring accurate processing and timely updates.
• Monitor RTOs, NDRs, delivery exceptions and shipment-related issues, coordinating with logistics partners and customers for timely resolution.
• Handle customer enquiries across CRM chats, WhatsApp, emails and other digital communication channels.
• Conduct inbound and outbound customer service calls to address queries, resolve issues and provide product or order-related assistance.
• Handle sales enquiries, understand customer requirements, recommend suitable products and convert genuine enquiries into online sales.
• Follow up with prospective customers, manage sales calls and support customer retention and repeat purchases.
• Monitor and respond to customer reviews and feedback, ensuring timely and professional resolution of concerns.
• Maintain accurate customer interaction records, order updates and operational reports using relevant business software and spreadsheets.

Candidate Requirements

• Graduate with good academic performance and logical thinking.
• Minimum 2 years of relevant work experience.
• Polite, professional and dependable, with a positive attitude.
• Punctual, organised and capable of managing customer interactions and multiple responsibilities independently.
• Takes ownership of work, demonstrates good sales aptitude and follows tasks through to completion.

How to Apply

Preference shall be given to candidates who send a cover note along with their resume, typing speed, overall computer proficiency, availability of interview and earliest date of joining through WhatsApp on 9883060000.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person