CCTV Technician- Sales And Service

Job Description – Techno-Commercial Executive Sales & Service – CCTV no& Electronic Security Systems Position: Techno-Commercial Executive – CCTV Department: Sales & Technical Service Experience: 1–3 years preferred Location: Chennai Employment: Full-time Key Responsibilities Sales & Business Development Generate leads and develop new customers for CCTV and electronic security products. Meet customers, understand their security requirements, and recommend suitable solutions. Prepare quotations, BOQs, proposals, and commercial offers. Conduct site visits and prepare CCTV camera placement and system requirements. Follow up on enquiries, quotations, negotiations, and order closures. Maintain strong relationships with existing customers and generate repeat business. Achieve monthly sales and business development targets. Technical & Service Install, configure, and commission CCTV systems, including IP and analog cameras. Configure NVR/DVR, storage, networking, remote viewing, and mobile applications. Troubleshoot CCTV, networking, power, connectivity, and recording-related issues. Attend customer service calls and provide timely technical support. Coordinate installation and service teams at customer locations. Conduct preventive maintenance and AMC service visits. Prepare service reports and maintain customer/service records. Techno-Commercial Skills Understand CCTV products, specifications, lenses, storage requirements, PoE switches, networking, and accessories. Convert customer requirements into technically and commercially viable solutions. Compare products and prepare appropriate technical proposals. Coordinate with vendors/distributors for pricing, availability, and technical support. Negotiate with customers while maintaining company margins. Required SkillsGood knowledge of CCTV, IP cameras, NVR/DVR and basic networking . Sales and customer-handling skills. Ability to prepare quotations and BOQs. Good communication and negotiation skills. Willingness to travel for site visits and service calls. Two-wheeler and valid driving licence preferred. Basic knowledge of Excel, Word, email and quotation software. Key Performance Indicators (KPI)Monthly sales achievement. Number of new leads and customer conversions. Quotation-to-order conversion ratio. Service response and resolution time. Customer satisfaction. AMC and repeat-business generation. Ideal Candidate: A person who can sell the solution, understand the technology, support the installation/service team, and confidently handle customers from enquiry to successful completion.