Customer Support Executive

Primary Responsibilities/Accountabilities : - Assist customers with queries related to their order status, available products, dispatch details, payment details, etc, via Emails and deal with multiple customers at the same time. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Managing the Returns and Refunds Process - Acknowledging and resolving customer complaints. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Knowing our products inside and out so that you can answer questions. - To manage Social media (Facebook, Twitter) and App queries - Coordinating with different courier partners, to get an update on the delivery status, etc. - To manage all daily tasks and duties related to the process with strict compliance with guidelines. - Help in creating customer surveys, segmentation & getting feedback to improve our processes, products, and customer experience. -Answering Calls and delivering on-time solutions. Industry: Apparel & Fashion