International Voice Process Agent

Key Responsibilities ● Handle customer queries related to telecom services, billing, plans, and account-related concerns. ● Address customer complaints and provide effective resolutions to ensure a positive customer experience. ● Understand customer requirements and recommend suitable plans, upgrades, and additional services. ● Manage customer objections and contribute to customer retention. ● Maintain accurate records of customer interactions and resolutions. ● Meet defined customer service, quality, and upselling performance targets.