Logistics Executive

Logistics Operations Executive Operations | Worli, Mumbai | On-site | 2 to 4 years

About Knya

Knya is a funded, fast-growing D2C brand redefining healthcare apparel for modern professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.

What Are You Entering Into

Knya is one of India's fastest-growing healthcare apparel brands and we're just getting started. When you join us, you're not filling a seat. You're stepping into a company that is actively being built, where the work you do today shapes what Knya looks like tomorrow. We're a team of driven people who care deeply about what we're building, move with purpose, and back each other to grow. If you're looking for a place where your contribution is visible, your growth is real, and your work actually matters to the people who wear what we make, this is it.

Role Overview

Every order a doctor or nurse places with us has to reach them on time and in perfect shape. You'll make sure it does. As our Logistics Operations Executive, you'll be the link between Knya and our delivery partners, owning shipments from dispatch to doorstep across online orders and store replenishment. This is a hands-on role. You'll chase partners, fix delays before customers notice them, and bring the data that helps us ship faster and cheaper as we scale.

Key Responsibilities

Own day-to-day coordination with courier and delivery partners for pickups, dispatches, and last-mile deliveries

Track shipments end to end and step in fast on delays, stuck orders, damages, and failed deliveries

Manage RTO and returns flow with partners and the warehouse, making sure every return is accounted for

Coordinate stock movement between warehouse and retail stores so stores are never short on key styles

Allocate orders to the right partner based on pin code, speed, and cost

Monitor partner performance on SLAs, TAT, and delivery success rates, and escalate when they slip

Raise and close claims for lost or damaged shipments and weight discrepancies Reconcile courier invoices and COD remittances with Finance every month

Work closely with Customer Support to resolve delivery related complaints quickly Build simple daily and weekly MIS on shipments, TAT, RTO, and logistics cost

Spot recurring problems and suggest process fixes that make delivery smoother

Must Haves

2 to 4 years of experience in logistics or delivery operations, ideally in D2C, e-commerce, or retail

Hands-on experience working with courier and delivery partners or shipping aggregators Strong working knowledge of Excel or Google Sheets for tracking and reporting

Clear, confident communication and the ability to follow up firmly with external partners

A problem solver who stays calm and acts fast when things go wrong

Comfortable working from our Worli office, Mumbai Good to Have

Experience with shipping aggregators like Shiprocket, Clickpost, or similar platforms

Exposure to returns management, COD reconciliation, and courier invoice audits

Familiarity with apparel or fashion logistics

Working knowledge of Hindi and Marathi for smooth coordination with ground teams

Experience negotiating rates or onboarding new delivery partners

Pay

₹400,000.00 - ₹600,000.00 per year

Benefits

Health insurance

Provident Fund

Application Question(s)

Are you comfortable with Worli Location?

What is your Current Salary?

What is your Expected Salary?

Work Location

In person