Network Operations Analyst

Company

Marsh

Description

This position is for a entry-level professional individual contributor in Information Technology who works under close supervision. This position will help maintain the voice and data networks or help modify networks utilizing a broad, technical knowledge of the business area's functions and applications in the network architecture, hardware environment, software environment, and departmental procedures and processes.

We will count on you to

Network, Security & Infrastructure L1 Support

Responsible for the operation of 24/7 global voice and data network. Identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.

Tracks network usage capacity in both incident and planning situations. Utilizes network capacity planning tools to identify trends that impact business performance.

Responsible for network optimization activities involving identifying opportunities to reduce outage events, MTTR, and improve overall performance.

Develop work processes to identify operational practices and standards.

Provides supervisory tasks and direct job guidance to others as directed by manager.

Directs project level activities that focus on high-value improvement to network operational state and/or improve NOC efficiency.

Provide continuous and consistent management reporting on the status of issues, actions, and resolutions

Manage severity 1 incident calls and report to appropriate management and teams

Provide technical support for all systems and applications hosted in the Global Cloud Operations, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security

Maintain patching compliance to avoid risks of system outages or compromised data

Communicate ideas and information effectively via oral and written communication to globally diverse audiences

Assist with operational and infrastructure related projects related to server, network and cyber initiatives

Monitor assigned incident queues and change queues in ITSM system,

Monitor ticketing queues for regular turnover up-dates on a daily basis

Review incidents, changes and requests for updating and escalation

Adapt and adjust to changing priorities both independently and in a team

Monitor strict compliance in accordance with MMC Technical standards, policies and procedures

Provide escalation of severity 1 issues to management timely and appropriately

What you need to have

Associate’s degree in computer OR network science OR related field from an accredited college/university or equivalent combination of education, training, and experience

2-5+ years hands on experience in a network, technical infrastructure operations/cloud operation environment

Network support – Cisco, PaloAlto , Aruba, F5, Strata, ThousandEyes, Cloudgenix

Server OS support – Windows, Linux, Container Support

Data Circuit Vendor Support

Application and Load-balancer support

Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)

Strong process development and service delivery principles

Must have technical and hands-on experience supporting multi-platform server and application environments

Must possess exceptional communication skills both verbal and written

Knowledge of ticketing systems and monitoring applications

Knowledge of backup technologies

Experience with Change Control Ticketing (ServiceNow experience a +)

Experience with Incident Reporting and Ticketing (ServiceNow experience a +)

Demonstrated ability to work in a large global company and or complex IT environment preferred

What makes you stand out

Understanding varied and diverse platforms and technologies Server, Network, and Cyber Security

Remote access experience working in a fast-paced cloud environment

Ability to understand server application down impact and manage all issues to resolution

Ability to understand Network down impact and manage all issues to resolution

Ability to understand Cyber Operations impact and manage all issues to resolution

Understand and follow established processes and procedures

Ability to manage/run conference calls on technical severity issues with varying levels of personnel

Understanding of incident management and escalation process

Strong process and service delivery principles

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Mar