Call Center Executive

Sat kartar life limited · Delhi

Pay₹8,900–25,000a month, as listed

WhereDelhi

TypeFull time

Posted11 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Walk-in interview

No vehicle or licence needed

Skills they list38 named

Sales objection handlingCustomer records maintenanceComputer operationCustomer complaint handlingAfter-sales serviceInbound customer enquiry call handlingPhone communicationCall loggingClient detail updatesComputer literacyClient enquiry handlingInbound voiceOutbound telemarketingEnglishClient data maintenance in CRMAfter-sales issue resolutionHandling dissatisfied clientsVoice-based call centre experienceBusiness etiquetteClient follow-upClient servicesPhone canvassingOrder assistanceAfter-sales relationship buildingTelesalesTypingCRM system proficiencyProviding product informationTelemarketingProfessional phone etiquetteAfter-call work proceduresComplaint resolution call handlingE-commerce organisation experienceCommunication skillsSales follow-upAfter-sales follow-upClient interaction via phone callsCustomer data entry

About this job

Call Center Executive, US Process (Inbound & Outbound)

Requirement Summary

Positions: 2
Role: Call Center Executive, US Process (Inbound & Outbound)
Brand: Raseva
Location: Office-based, Mercantile House, Connaught Place, New Delhi
Joining: Immediate

Role Responsibilities

Handle inbound calls regarding US customer orders, product inquiries, shipping, and complaints.
Conduct outbound calls for order confirmations, follow-ups, repeat-purchase reminders, and sales.
Record call details and updates accurately in the CRM.
Maintain a professional, friendly tone while meeting call quality and sales targets.

Must-Haves

Clear, neutral US accent with excellent spoken English.
Comfortable working US hours (e.g., 9:00 AM–6:00 PM EST / ~7:30 PM–4:30 AM IST, Monday to Friday).
1–2 years of experience in a US voice process, or a fresher with strong communication skills.
Good typing speed and basic CRM/computer proficiency.
Calm and patient demeanor with objection-handling and complaint-resolution skills.

Good to Have

Prior experience in US e-commerce, D2C, or health and wellness processes.
Sales or upselling experience.

Hiring Process

Resume shortlisting by HR.
Voice and accent screening round (including a mock inbound/outbound call).
Final interview with the management team.

Pay: ₹8,900.00 - ₹25,000.00 per month
Work Location: In person

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