Ops Manager

Hiring: Operations Manager – Australian BPO Process Company: SalDel Location: Kirti Nagar, New Delhi Department: Operations Job Type: Full-Time Experience: 5–8 Years Joining: Immediate Joiners Preferred Job Overview SalDel is looking for an experienced and result-oriented Operations Manager to manage and oversee its Australian BPO operations. The ideal candidate should have strong experience in international BPO processes, particularly Australian, US, or UK markets, along with hands-on expertise in outbound dialer management, team handling, data management, and operational performance. Key Responsibilities - Manage and oversee day-to-day BPO operations. - Handle and lead Team Leaders, Supervisors, and operational teams. - Manage outbound dialer systems, campaign allocation, and calling strategies. - Monitor team productivity, performance, attendance, and quality. - Manage data sourcing, allocation, segmentation, and utilisation. - Track daily, weekly, and monthly KPIs and business targets. - Analyse call connectivity, conversion rates, lead utilisation, and campaign performance. - Prepare and present daily, weekly, and monthly MIS reports. - Identify operational gaps and implement improvement strategies. - Coordinate with HR and other departments for recruitment, training, and employee retention. Required Skills & Qualifications - 5–8 years of relevant BPO operations experience. - Strong experience in Australian / US / UK international processes. - Hands-on knowledge of outbound dialer management. - Experience managing large teams and data operations. - Strong understanding of KPIs, MIS reporting, and Excel. - Excellent leadership, communication, and problem-solving skills. - Ability to independently manage operations and achieve business targets. Working Details - Work Location: Kirti Nagar, New Delhi - Working Days: 5.5 Days per Week - Saturday: Half Day - Working Hours: 5:00 AM – 2:00 PM - Salary: Negotiable (Based on Experience and Expertise) - Joining: Immediate Joiners Preferred Interested candidates with relevant international BPO operations experience are welcome to apply.

Pay

₹500,000.00 - ₹600,000.00 per year

Work Location

In person