DE-NCLC-M365 Migration and Modernization Senior Manager-GDSN02

Location

Kochi

Other locations

Anywhere in Country

Salary

Competitive

Date

Nov 10, 2026

Job description

Requisition ID

1758641

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Microsoft M365 Delivery Manager – Senior Manager

EY GDS Consulting Digital is seeking an experienced Microsoft 365 Delivery Manager at the Senior Manager level to lead complex, large-scale Microsoft 365 transformation and managed-service engagements. The individual will be accountable for end-to-end delivery, including solution shaping, delivery planning, governance, financial and resource management, quality assurance, risk and dependency management, and client stakeholder engagement. The role requires strong technical and delivery experience across Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Microsoft Entra ID, security, compliance, and hybrid environments. The Delivery Manager will provide strategic direction and technical oversight, establish effective delivery controls and operating rhythms, manage globally distributed and multidisciplinary teams, address escalations, and ensure that engagements achieve agreed business outcomes, service quality, timelines, and commercial commitments. The individual will also identify opportunities for continuous improvement, automation, reusable assets, capability development, and account growth while coaching delivery leads, architects, and other team members.

The opportunity

We’re looking for resources with capacity that ranges from assisting on in-flight initiatives, up to technical briefings and demonstrations of new technologies across the organization. In senior level roles, leads business solutions, capabilities, and is a strong influencer that engages with client executives and stakeholders. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of our service offering.

Your key responsibilities

Engage with clients and senior stakeholders to understand their business objectives, technology landscape, operational challenges, and security requirements, translating them into scalable Microsoft 365 solutions and delivery roadmaps.

Act as the Microsoft 365 subject matter expert and delivery leader, accountable for the successful delivery of complex, enterprise-scale transformation, migration, adoption, and managed-service engagements.

Own end-to-end engagement delivery, including planning, governance, scope, financial performance, resource management, quality, risks, dependencies, milestones, and contractual commitments.

Establish effective delivery governance, operating rhythms, controls, performance measures, and escalation mechanisms to ensure predictable and consistent delivery across multiple workstreams and globally distributed teams.

Provide technical leadership and oversight for solutions across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Microsoft Entra ID, Microsoft Purview, Power Platform, security, compliance, and hybrid environments.

Lead solution architecture and design activities for complex Microsoft 365 engagements, ensuring alignment with agreed architecture principles, security requirements, design standards, delivery methodologies, and reusable assets.

Lead major workstreams within large-scale transformation programs, ensuring coordination across architecture, engineering, migration, testing, change management, adoption, service transition, and operations teams.

Own the resolution of critical technical and delivery challenges, acting as the senior escalation point for architects, engineering teams, project managers, clients, and other stakeholders.

Serve as a trusted advisor to senior client stakeholders by translating the Microsoft 365 product roadmap, technology trends, and service changes into customer-specific recommendations, risk mitigation plans, adoption opportunities, and measurable business benefits.

Manage engagement economics, including effort estimation, budgeting, forecasting, utilization, delivery productivity, scope control, and margin performance, while balancing quality and client expectations.

Identify and manage delivery risks, architectural dependencies, security and compliance considerations, and service-readiness requirements throughout the engagement lifecycle.

Define and promote Microsoft 365 governance and best practices covering identity, access, security, compliance, information protection, lifecycle management, administration, monitoring, and user adoption.

Drive continuous improvement through automation, standardized delivery methods, reusable tools, accelerators, reference architectures, and lessons learned from previous engagements.

Lead, mentor, and coach architects, technical leads, and delivery team members through performance management, technical communities, knowledge sharing, succession planning, and capability development.

Support workforce planning, staffing, hiring, demand management, and the effective deployment of skills across concurrent engagements and account portfolios.

Contribute to proposals, solution shaping, estimations, client presentations, and account growth by identifying additional opportunities and developing credible delivery approaches.

Work effectively across Agile, Waterfall, and hybrid delivery models, adapting governance, planning, controls, and reporting to suit the engagement's complexity and client environment.

Communicate complex technical and delivery topics clearly to audiences ranging from engineering teams to C-level stakeholders, enabling timely decisions and maintaining alignment across all parties.

Skills and attr