GH
Supervisor - Customer Support
GHX India · Hyderabad
PayPay not listed
WhereHyderabadTelangana
TypeFull time
Posted11 NovYesterday, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
About this job
General Summary This Supervisor owns a Customer Care Exchange support team of 15 analysts that supports the US region on a rotating shift, and is accountable for its results. The role mixes strategic work, such as setting team goals and leading change, with hands on work, such as running daily queues, handling escalations and coaching analysts. The role uses AI tools, including Claude, Slack AI and Agentforce, to improve productivity, quality and customer experience, and leads the team through …
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