Director, Product Management Tech, Amazon Customer Service Network Solutions

Description We're transforming how one of the world's largest customer service networks plans and prepares itself to serve customers - and we're looking for a Director of Product Management Technical to lead it. This is a rare opportunity to build, from an ambitious starting point, an AI-native system in place of manual, legacy processes. This role owns the product vision and technical direction for the planning and scheduling systems at the core of that transformation - planning for the full b…