Security Operations Manager

Security Operations Manager – Security & Facility Management

Location

Gurgaon

Employment Type

Full-time

About the Company

We are a leading Security & Facility Management Services provider committed to delivering high-quality security, housekeeping, technical, and facility management solutions across commercial, residential, industrial, healthcare, and corporate sectors. We are looking for a dynamic and result-oriented Operations Manager to lead field operations and ensure exceptional service delivery.

Key Responsibilities

Manage day-to-day operations of security and facility management services across multiple client locations.

Ensure deployment of security personnel, housekeeping staff, and other facility teams as per client requirements.

Monitor service quality and compliance with company SOPs and client SLAs.

Conduct regular site inspections, audits, and performance reviews.

Maintain strong client relationships and promptly resolve operational issues and escalations.

Coordinate recruitment, onboarding, deployment, and training of field personnel.

Ensure statutory compliance, including labor laws, ESI, PF, wages, and company policies.

Prepare operational reports, MIS, attendance, deployment records, and incident reports.

Coordinate with HR, payroll, procurement, and administration departments for smooth operations.

Manage workforce planning, scheduling, and emergency manpower requirements.

Drive employee discipline, productivity, and customer satisfaction.

Identify opportunities for operational improvements and cost optimization.

Required Qualifications

Bachelor's degree in Business Administration, Management, or a related field.

5–10 years of experience in Security Services or Facility Management operations.

Proven experience managing multiple client sites and large field teams.

Strong leadership, communication, and problem-solving skills.

Good knowledge of labor laws, statutory compliance, and workforce management.

Proficiency in MS Office (Excel, Word, PowerPoint) and MIS reporting.

Ability to travel frequently to client locations.

Preferred Skills

Excellent client relationship management.

Team leadership and conflict resolution.

Strong planning, coordination, and organizational skills.

Ability to work under pressure and meet service delivery commitments.

Experience with security operations, housekeeping, technical services, and facility maintenance.

What We Offer

Competitive salary and performance incentives.

Career growth opportunities.

Professional and supportive work environment.

Ongoing learning and development.

Pay

₹25,000.00 - ₹50,000.00 per month

Benefits

Flexible schedule

Health insurance

Work Location

In person