Customer Service Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Take on a new challenge and apply your customer service, railway systems, and techno-commercial expertise in our Parts & Overhaul Services business.

You’ll lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services, from opportunity identification through order execution, delivery, and payment.

Working closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, you’ll drive customer satisfaction, delivery performance, business growth, and continuous improvement.

We’ll look to you for

Managing customer inquiries, orders, returns, complaints, and critical issues

Coordinating Metro Parts, Repairs, Overhaul and Warranty Services

Driving techno-commercial plans for Propulsion, Bogies and Drives

Monitoring delivery KPIs and leading RCA, action plans, and performance reviews

Identifying customer needs and opportunities and partnering with Sales/Business Development

Supporting the conversion of ad-hoc Parts & Repairs business into long-term agreements and overhaul opportunities

Coordinating bids, material planning, stock, and logistics costs

Supporting reliability improvement and obsolescence solutions with Engineering

Driving effective use of SAP/GSI and Customer Service tools

Developing Customer Service competencies within the team

Ensuring compliance with Quality, ISO and EHS requirements

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that will help you succeed and grow in this role

12–14 years of relevant experience

Graduate in Engineering or an Industrial discipline

Experience in Customer Service, Parts & Overhaul, Repairs, Maintenance, or After-Sales Services

Knowledge of train parts and sub-assemblies

Knowledge of Propulsion and Bogie Drives systems

Strong customer relationship and delivery performance management skills

Basic knowledge of SAP/GSI

Understanding of supply chain, inventory, material planning, and MRP

Good English and Microsoft Office skills

Strong problem-solving, leadership, and team management capabilities

Railway experience, customer-facing field exposure, Quality/Audit knowledge, and data analytics experience would be advantageous.

Your key network and stakeholders

You’ll work closely with

Parts & Overhaul and Customer Service teams

Engineering, Supply Chain, Procurement, Quality, Finance, and Operations

Sales, Business Development, Tender/Bid teams, and Customer Directors

ISR, Maintenance, RAMS, and Contract Management

Customer site and maintenance teams

External suppliers

How your success will be measured

Parts & Overhaul performance

On-time delivery and dispatch

Contractual milestone achievement

Customer satisfaction

QCD performance

REX implementation and audit results

EHS and process compliance

Workload and competency development

Things you’ll enjoy

Join a dynamic Services environment where you’ll combine customer management, railway technical knowledge, commercial awareness, and operational delivery.

You’ll collaborate across functions, contribute to Metro Parts & Overhaul activities, develop long-term customer solutions, and help continuously improve service performance.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Segment

Logistics, Supply Chain Manager, Supply Chain, ERP, SAP, Operations, Technology