Customer Support Associate (CSA)

Job Description

Sara Infotech is hiring Customer Support Associates for an International Voice Process in a night-shift environment. Candidates must have excellent English communication skills and a passion for customer service.

Roles and Responsibilities

Handle international customer calls and resolve customer queries.

Provide professional customer support in English.

Assist customers with questions, complaints, and service-related issues.

Maintain customer records and update information in the CRM system.

Follow customer service quality standards and company procedures.

Achieve customer satisfaction and performance targets.

Skills Required

Excellent verbal English communication.

Good listening and problem-solving skills.

Basic computer knowledge.

Customer handling and interpersonal skills.

Willingness to work night shifts.

Eligibility

Any graduate or undergraduate with good English communication skills.

Freshers and experienced candidates can apply.

Must be comfortable working in an international voice process.

Available to work 5 days a week with 2 weekly offs.

Job Benefits

International voice process experience.

5-day work week.

Training and career growth opportunities.

Professional work environment.

Pay

Up to ₹45,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person