non voice process

A Non-Voice Process Executive (or Back-Office/Chat/Email Support Associate) handles customer support, data entry, and digital operations entirely through written communication or system tools without phone calls. Job Overview & Objective To resolve customer inquiries, process digital requests, update databases, and manage support tickets via email, live chat, social media, or ticketing platforms while maintaining strict speed, accuracy, and quality standards. Key Responsibilities • Customer Interaction (Email & Chat): • Respond to customer emails, live chats, or social media queries clearly, politely, and promptly. • Acknowledge incoming tickets, issue reference numbers, and provide step-by-step troubleshooting or resolutions. • Use pre-defined templates and brand-approved tones while tailoring responses to individual issues. • Back-Office & Data Processing: • Perform accurate data entry, record updates, order processing, and claims handling inside internal systems or CRM software (e.g., Salesforce, Zendesk).

Age criteria 18 to 29 years • Cross-verify customer information and document all interaction details thoroughly

Pay

₹16,000.00 - ₹32,000.00 per month

Work Location

In person