Customer Care Executive - US Voice Processs

Job description

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Job Title

Customer Care Executive – US Voice Process

Location

DN Nagar, Andheri (West), Mumbai (Work from Office)

Job Type

Full-time, Permanent

Shift

US Night Shift (9:00 PM – 6:00 AM)

Pay

₹18,000 – ₹35,000 per month (₹2.16 LPA – ₹4.2 LPA) + Uncapped Incentives

About the Role

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We are urgently hiring dedicated and clear-english speaking Candidates for our distinct, high-growth international (US) voice process.

Operating out of our modern facility in DN Nagar, Andheri (West), you will be the voice of our company for US clients—delivering excellent customer service and/or driving sales.

Positions Available

Customer Care Executive (US Voice)

Focus

Customer Satisfaction, Query Resolution & Retention

Responsibilities

Handle inbound customer calls regarding billing inquiries, account updates, service support, and resolution of complaints.

Deliver empathetic, active-listening support while maintaining international quality standards.

De-escalate customer concerns calmly and negotiate solutions within company policy.

Accurately log customer interactions and account statuses and MS Excel.

Candidate Requirements

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Experience

6 months to 3 years of experience in an International US Voice Process (BPO experience mandatory).

Location

Must currently reside in Mumbai Suburbs (manage daily commute to DN Nagar).

Communication

Exceptional spoken and written English skills with a clean, neutral accent and high confidence.

Technical Skills

Basic computer proficiency, including working knowledge of MS Excel, MS Word, and Outlook Email.

Shift Availability

Absolute readiness to work fixed US Night Shift (9:00PM to 6:00AM)

Qualifications

Open to Higher Secondary (12th Pass) and Graduates in any stream.

(_Please Note: Freshers candidates with only domestic voice process experience will not be shortlisted._)

What We Offer

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Competitive Pay

₹18,000 – ₹35,000 per month fixed net salary (commensurate with skill set and interview evaluation).

Uncapped Incentives

Highly lucrative monthly incentive programs for both support and sales profiles.

Fast-Tracked Hiring

1-day interview process with immediate spot offers for suitable candidates.

Growth & Safety

Safe, professional work atmosphere designed for women professionals.

Apply

Drop your updated CV via WhatsApp - +91 9819088902

Pay

₹18,000.00 - ₹35,000.00 per month

Work Location

In person