Quality Analyst

Vashi Integrated Solutions Limited · Navi Mumbai

PayPay not listed

WhereNavi MumbaiMaharashtra

TypeFull time

Posted12 NovToday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Job Description Role Overview: A detail-oriented and process-driven Quality Analyst (QA) to monitor and evaluate the quality of interactions (Inbound, Outbound, Chat & Email) handled by the Customer Service team. The QA will ensure adherence to process standards, identify gaps, and recommend actionable improvements to enhance customer satisfaction and service excellence. ✅ Quality Monitoring: Monitor and evaluate the quality of Voice (Inbound & Outbound), Chat, and Email interactions using stan…

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