Client Relationship Manager

Client Relationship Manager (CRM)

Company

YesJay Associates

Location

Kerala

Employment Type

Full-time

Experience

2–5 years

Industry

Professional Services / Business Advisory

Job Summary

YesJay Associates is looking for a Client Relationship Manager to manage, develop and grow relationships with existing and prospective clients.

This is a client-facing relationship management and business development role. The candidate will regularly interact with SME business owners, startup founders, entrepreneurs, high-value clients, senior professionals, corporate decision-makers , celebrities and other high-profile individuals.

The ideal candidate should be well-presented, professionally groomed, confident in face-to-face interactions, commercially driven and comfortable travelling for client meetings.

Key Responsibilities

• Build and maintain strong, long-term relationships with existing and prospective clients.
• Manage relationships with SME business owners, startup founders, entrepreneurs and corporate clients.
• Handle high-value and key client relationships with professionalism, discretion and maturity.
• Understand clients' businesses, requirements, expectations and concerns.
• Handle leads, enquiries, follow-ups and business development opportunities.
• Meet prospective and existing clients at their offices or other convenient locations.
• Conduct business discussions with SME owners, startup founders, entrepreneurs, senior professionals and corporate decision-makers.
• Understand business requirements and identify suitable YesJay services.
• Identify cross-selling and service-expansion opportunities among existing clients.
• Coordinate quotations and proposals and follow up until closure.
• Communicate professionally regarding scope, pricing and services.
• Coordinate with internal departments for client onboarding and service delivery.
• Handle client complaints and concerns and coordinate timely resolution.
• Maintain regular communication and follow-up with important clients.
• Maintain accurate records of client interactions, meetings, leads and opportunities.
• Track opportunities from enquiry through conversion and ongoing relationship management.
• Collect client feedback and communicate important client insights to management.
• Contribute towards client acquisition, retention, business growth and revenue targets.

Candidate Profile

We are looking for someone who is

• Well-presented and professionally groomed.
• Confident and comfortable meeting clients face-to-face.
• Comfortable interacting with SME business owners, startup founders, entrepreneurs, HNIs, VIPs, celebrities, senior executives and corporate professionals.
• Able to understand business requirements and have meaningful conversations with business owners.
• Strong in communication, relationship building and interpersonal skills.
• Commercially driven with good sales, negotiation and persuasion abilities.
• Proactive and persistent with follow-ups.
• Mature, discreet and capable of handling confidential client information.
• Strong in coordination, problem-solving and client issue resolution.
• Comfortable managing multiple clients, meetings and requirements simultaneously.
• Comfortable travelling regularly for client meetings and business development.
• Willing to maintain professional business attire and grooming standards during working hours and client meetings.
• Fluent in English, Malayalam and Hindi.
• Willing to learn about accounting, taxation, compliance, financial advisory and professional services.

Qualifications \& Experience

• Bachelor's degree in Commerce, Business Administration, Management, Marketing or a related field.
• 2–5 years of relevant experience in Client Relationship Management, Business Development, Sales, Customer Success, Account Management or Professional Services.
• Experience handling SME clients, startup founders, business owners or high-value clients will be highly preferred.
• Experience in CA firms, consulting firms, accounting, taxation, financial services, advisory or other professional services will be an advantage.
• Experience with CRM or business-management software is preferred.

Apply with your updated CV.

Pay

₹35,000.00 - ₹50,000.00 per month

Work Location

In person