Reservation Executive

Job Description

The Reservation Specialist – CGH will be responsible for managing reservations, guest inquiries, and booking coordination for a portfolio of boutique luxury properties. The ideal candidate should have a strong understanding of luxury hospitality reservations, guest engagement, and boutique property operations, with the ability to deliver seamless pre-arrival experiences.

Key Responsibilities

Reservations Management

• Handle all reservation inquiries through phone, email, website, OTA platforms, and travel partners.
• Process bookings accurately and efficiently while ensuring optimal inventory utilization.
• Coordinate room allocations and stay arrangements for boutique properties with limited keys.
• Ensure reservation details, guest preferences, and special requests are accurately updated in the CRM system.
• Maintain real-time inventory and rate accuracy across all booking channels.

Guest Engagement \& Experience

• Deliver personalized communication to guests before, during, and after booking confirmation.
• Curate customized itineraries and recommend experiences, wellness activities, excursions, and local attractions.
• Handle VIP guests and special occasion bookings with exceptional attention to detail.
• Provide prompt responses to guest inquiries and ensure a high level of customer satisfaction.

Revenue \& Yield Optimization

• Support revenue maximization through upselling experiences, packages, and extended stays.
• Monitor occupancy trends and booking pace for assigned properties.
• Coordinate with revenue and sales teams to manage promotions, offers, and rate plans.
• Minimize booking errors, cancellations, and inventory mismatches.

Coordination with Property Operations

• Liaise closely with property teams to ensure smooth guest arrivals and stay preparation.
• Communicate guest preferences, dietary requirements, celebration requests, and operational notes.
• Ensure operational readiness for arrivals, especially for exclusive-use or experiential stays.

Travel Partner Coordination

• Coordinate with travel agents, DMCs and corporate travel planners.
• Respond to partner queries and maintain professional trade relationships.
• Ensure booking confirmations, vouchers, and payment details are processed correctly.

Reporting \& Administration

• Prepare daily reservation reports, pickup reports, and occupancy updates.
• Maintain accurate guest databases and booking records.
• Assist in analyzing booking patterns and guest feedback for service improvement.

Education \& Experience

• Bachelor’s degree in Hospitality Management, Travel \& Tourism, or related field preferred.
• 2–5 years of experience in hotel reservations, front office, or guest relations.
• Experience in boutique luxury hotels, wellness retreats, or experiential hospitality preferred.
• Familiarity with low-inventory/high-personalization property operations is an advantage.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person