Office Staff

Job Description

Office \& Sales Support Staff (In-Office)

Work Mode

In-Office (Full-Time)

Department

Office Administration \& Sales Support

Role Overview The Office \& Sales Support Staff member combines daily general office administration with back-office sales assistance. Working fully on-site, this role handles routine clerical duties, front-desk communication, and workspace upkeep while directly supporting the sales team with quotations, order entry, customer follow-ups, and basic reporting.

Key Responsibilities

Sales Support Duties

• Quotations \& Order Entry: Prepare basic quotes, invoices, and purchase orders (POs) and enter customer orders accurately into the billing/CRM system.
• Customer \& Lead Follow-Up: Answer incoming sales phone calls and emails, record customer inquiries, and pass qualified leads to the sales executives.
• Dispatch \& Stock Coordination: Check stock availability with the store/warehouse team and coordinate courier or transport dispatches for customer orders.
• Sales Tracking: Maintain daily sales registers, pending order sheets, and customer contact lists in MS Excel.

General Office Duties

• Documentation \& Filing: Handle printing, scanning, photocopying, and maintaining both physical and digital office/sales files.
• Front-Desk \& Courier Handling: Greet walk-in clients/visitors, manage visitor logs, and handle incoming/outgoing couriers and parcels.
• Office Supplies \& Upkeep: Track stationery and pantry stock, coordinate with vendors/housekeeping, and keep the office workspace organized.

Qualifications \& Skills

• Work Arrangement: Strictly 100% on-site / in-office presence required.
• Education: 12th Pass / Diploma / Graduate in Commerce or any stream.
• Experience: 0–2 years in an office admin, back-office, or sales support role (freshers with good computer skills are welcome).
• Technical Skills: Working knowledge of MS Excel (basic formulas, data entry), MS Word, email etiquette, and basic billing/CRM software (e.g., Tally, Zoho).
• Soft Skills: Polite communication (phone and in-person), punctuality, multitasking ability, attention to detail, and willingness to support across tasks.

Key Performance Indicators (KPIs)

• Accuracy and speed in order entry, billing, and quotation preparation
• Prompt handling of incoming sales calls, walk-in clients, and couriers
• Up-to-date daily sales trackers and organized physical/digital files

Pay

₹13,000.00 - ₹15,000.00 per month

Work Location

In person