International Voice Process Agent

Experience: Freshers & Experienced Candidates Employment Type: Full-Time Working Hours: 8:00 PM 5:00 AM Working Days: 5 Days a Week Shift: Night Shift Location: Sector 6, HSR Layout, Bengaluru, Karnataka 560068 Job Summary Sparkline Telecom (OPC) PVT LTD is looking for enthusiastic and customer-focused candidates to join our International Voice Process - Outbound Sales as Process Associates. The ideal candidate should have good English communication skills, a customer-oriented approach, and the ability to work comfortably in a night shift. Key Responsibilities Handle international customer calls professionally and efficiently. Assist customers with internet transfer-related queries and requirements. Understand customer needs and provide accurate information and solutions. Maintain a professional and positive approach during customer interactions. Follow defined call handling procedures, quality standards, and process guidelines. Maintain accurate records and update customer information as required. Achieve assigned productivity, quality, and performance targets. Escalate customer issues to the appropriate team whenever required. Maintain good attendance and adherence to shift timings. Required Skills Excellent verbal and written English communication skills. Good listening and interpersonal skills. Customer-focused attitude with a professional approach. Ability to handle customer queries confidently. Basic computer knowledge. Comfortable working in a night shift from 8:00 PM to 5:00 AM. Ability to work under performance and productivity targets. Freshers and candidates with relevant international voice process experience can apply. Preferred Skills Previous experience in an international voice process or customer service is preferred. Experience handling international customers will be an added advantage. Good problem-solving and communication skills. Work Benefits 5 Days Working 2 Days Weekly Off Night Shift Opportunity for career growth Training and development Professional work environment