Operation Manager

Key Responsibilities 1. Cargo Operations Management Independently manage daily inbound and outbound cargo operations. Supervise cargo receiving, sorting, loading, unloading and dispatch. Ensure timely movement and delivery of shipments. Monitor pending, delayed, damaged and undelivered consignments. Maintain proper shipment records and operational registers. 2. Staff & Delivery Management Supervise operational staff, loaders, helpers and delivery personnel. Allocate daily duties and monitor staff productivity. Ensure discipline, attendance and operational efficiency. Coordinate vehicle availability and dispatch schedules. 3. Customer Service & Complaint Handling Handle customer queries, escalations and complaints. Resolve shipment delays, missing cargo and damage-related issues. Ensure timely communication and customer satisfaction. 4. Documentation & Compliance Ensure proper preparation and maintenance of LR / GR, POD and shipment documentation. Monitor e-way bill generation, validity and compliance wherever applicable. Maintain accurate cargo movement and delivery records. 5. Accounts & MIS Reporting Monitor daily collections, cash handling and operational expenses. Coordinate billing, payment reconciliation and outstanding follow-ups. Prepare daily operational MIS, pending shipment reports and performance summaries. Report operational issues and performance to management.