Debt Collection Executive – Telecalling

Job Summary

We are looking for motivated and target-oriented Debt Collection Executives to manage overdue payment collections through outbound and inbound telecalling. The candidate will be responsible for contacting customers with pending dues, following up on overdue payments, negotiating repayment commitments, and ensuring timely recovery while maintaining professional customer relationships.

Key Responsibilities

Make outbound calls to customers regarding overdue payments and outstanding balances.

Follow up with customers for pending EMIs, credit card dues, loans, or other outstanding payments.

Remind customers about payment deadlines and overdue amounts.

Understand customers' payment issues and encourage timely repayment.

Negotiate payment commitments and repayment timelines.

Maintain regular follow-ups with customers who have promised to pay.

Update call remarks, payment commitments, and collection status in CRM/software.

Achieve daily, weekly, and monthly collection targets.

Handle customer queries and objections professionally.

Maintain proper records of customer interactions and payment follow-ups.

Follow company policies and ethical debt collection practices.

Pay

₹18,000.00 - ₹25,000.00 per month

Experience

NPA/Write-off cases

1 year (Required)

Work Location

In person