Senior Manager-Control Management

B35 Senior Manager – Global Commercial Services | Conduct & Compliance Risk Monitoring

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and supports business owners and companies with products and services to help them run and grow their businesses.

Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements. GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of the business and meeting its objectives

GCS Conduct & Compliance Risk Monitoring is looking for a Senior Manager (B35 Tier 2) focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The incumbent will be, in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM) to a transformative model built to automate the current Regulatory Business Self-Testing around Business Conduct and compliance risk monitoring for GCS.

Shift Time

11:30 AM - 9:00 PM

Minimum Qualifications

Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests

8+ years of leadership experience in Control Management, Operations or Compliance related roles.

Tenured People leader (in direct capacity)

Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners

Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

Should be self-motivated and able to thrive in an environment with ad hoc requests and shifts in direction. · Excellent project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications

·

Bachelor’s degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications in Risk Mgmt are advantageous

Experience in at least one of the following

Business Conduct Program,Monitoring activities and or Automation of Monitoring activities

Providing identification of operational risks throughout business processes and systems

Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing

Communicating and ensuring understanding and adherence to operational risk procedures and standards

Manage the operational risk exam management processes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.