NB
FIT Sales & Operations Executive
NBackpackers -A Unit Of Nagpal Tour And Travels · Delhi
Pay₹15,000–25,000a month, as listed
WhereDelhi
TypeFull time
Posted13 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list65 named
Customer follow-upsHotel bookingCustomer records maintenanceCustomer communicationPricingInbound salesAfter-sales serviceSales reportingCustomer relationship buildingEmail communicationTravel arrangementsCustomer needs analysisClient detail updatesEnterprise SoftwareComputer literacyTravel agency experienceOperations coordinationSpreadsheetsB2CCommercial terms negotiationSales needs analysisClient enquiry handlingProfit margin targetsClient record-keeping practicesEmail softwareClient data maintenance in CRMAfter-sales issue resolutionClient needs assessmentLead conversionCommunication platformsSales presentationsLead management systemsTravel company experienceDaily operations report preparationSales quotingLead nurturingCosting and margin calculationHospitality industry experienceClient servicesSales management systems proficiencyVendor communicationClient negotiationTour package reservationCost estimate preparationCost estimatesRecords creationCRM system proficiencyProductivity softwareClient communication skillsTailor-made holiday planningCollaboration with the marketing departmentMonthly sales quota achievementDocumentation handlingTravel schedulingRequirements gatheringSales activity reportingCommunication skillsSales follow-upTeam coordinationAfter-sales follow-upOrder booking managementOperational performance reportingSales data trackingReservation managementCustomer data entry
About this job
Job description
About the Company
Nbackpackers is an established travel company specialising in educational tours, group travel and experiential travel programmes. We are expanding our operations into domestic and international FIT holiday packages and are looking for a dynamic, sales-oriented travel professional to join our team.
Key Responsibilities
FIT Sales & Customer Handling
- Handle holiday enquiries generated through digital marketing, website, WhatsApp and referrals.
- Understand customer requirements, budgets and travel preferences.
- Prepare and present customised domestic and international holiday packages.
- Conduct regular follow-ups, negotiate with customers and convert enquiries into confirmed bookings.
- Achieve monthly sales and profitability targets.
Holiday Packages & Quotations
- Design customised itineraries for families, couples, honeymooners and small groups.
- Prepare competitive quotations with appropriate profit margins.
- Coordinate with hotels, DMCs, transport providers and other travel suppliers.
- Maintain updated destination knowledge, package rates and supplier information.
Booking & Tour Operations
- Manage confirmed bookings, including hotels, transfers, sightseeing and other travel arrangements.
- Coordinate with suppliers to ensure timely confirmations and smooth tour execution.
- Maintain accurate booking records, payment schedules and customer documentation.
- Provide customer support before, during and after travel.
- Resolve operational issues and ensure customer satisfaction.
CRM & Reporting
- Use TraviYo CRM for itinerary preparation, lead tracking, quotations and booking management.
- Maintain accurate records of enquiries, follow-ups, bookings and sales.
- Submit daily sales and operations reports.
- Coordinate with the digital marketing team to improve lead quality and conversion.
Candidate Requirements
- Minimum 2–3 years of relevant experience in FIT holiday sales and operations with a travel agency or tour operator.
- Working knowledge of domestic and international holiday destinations.
- Experience in preparing customised itineraries, costing and quotations.
- Good communication, negotiation and customer-handling skills.
- Understanding of hotel bookings, DMC coordination and travel suppliers.
- Comfortable working with CRM software, MS Excel, email and WhatsApp.
- Self-motivated, target-oriented and capable of independently managing enquiries through booking completion.
- Experience with TraviYo or similar travel CRM software will be an added advantage.
What We Offer
- Opportunity to join and grow with a new FIT holiday business vertical.
- Competitive fixed salary with performance-linked incentives.
- Support from an established digital marketing team.
- Career growth opportunities based on performance.
Interested candidates may share their updated CV along with current salary, expected salary and notice period at 9811228623.
- Pay
- ₹15,000.00 - ₹25,000.00 per month
Benefits
Paid sick time
Paid time off
- Work Location
- In person
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