Patient Engagement (Call Centre Agents)

Company

Clove Dental

Location

Malviya Nagar, Delhi

Department

CAD – Dental Healthline Centre

Role

Patient Engagement (Call Centre Agents)

Job Summary

This role focuses on appointment management, patient communication, etc.

Key Responsibilities

Act as the primary liaison between patients and doctors to ensure clear and timely communication.

Manage appointment booking, rescheduling, and cancellations across all channels including phone, and digital platform).

Guide patients through their treatment journey, including pre-visit instructions and follow-ups.

Address patient queries, concerns, and feedback with empathy and professionalism.

Coordinate with clinic staff and doctors to ensure smooth patient flow within the clinic.

Maintain accurate patient records and appointment data.

Uphold Clove Dental’s service quality, patient confidentiality, and compliance standards.

Desired Skills - Qualifications

Fresher with excellent communication skills or any graduate.

Strong interpersonal and communication skills with a patient-first mindset.

Ability to handle multiple appointments.

Calm, empathetic, and professional approach in high-pressure situations.

Regards,

Sakshi Gupta

Senior Human Resource

Star Dental Centre Pvt. Ltd.

Eldeco Centre, Malviya Nagar | Delhi

M +91- 9205644356

Pay

₹21,000.00 - ₹28,000.00 per month

Benefits

Health insurance

Life insurance

Provident Fund

Work Location

In person