ERP & Order Tracking Coordinator

We are looking for an organized and detail-oriented person to maintain accurate ERP records and track customer orders from confirmation through production, dispatch, and delivery. The person will coordinate with the General Manager, production, sourcing, logistics, and sales teams to collect updates, highlight pending actions, and provide clear visibility into the status of every active order.

Key Responsibilities

Create and update order records in the ERP based on approved information and supporting documents.

Maintain accurate order details, including quantities, specifications, committed dates, production status, and dispatch information.

Track each order across sourcing, material availability, production, quality checks, packing, dispatch, and delivery.

Collect timely updates from production, sourcing, logistics, and sales teams and reflect them in the ERP.

Maintain a live order tracker showing current status, next action, responsible person, and target completion date.

Follow up with concerned teams on pending activities and approaching deadlines.

Flag delays, missing information, material shortages, and other issues affecting delivery commitments.

Escalate unresolved issues to the General Manager with clear details of the action or decision required.

Share daily order summaries and exception reports with the General Manager and relevant stakeholders.

Coordinate with sales to clarify order requirements and communicate verified progress updates.

Record approved changes to order quantities, specifications, or timelines and communicate them to the concerned teams.

Verify dispatch and delivery details with logistics and update order closure records.

Maintain supporting documents and check records for missing, duplicate, or inconsistent information.

Candidate Requirements

Hands-on experience with ERP software and order processing or tracking.

Good working knowledge of Excel, including filters, formulas, and tracking sheets.

Understanding of production, sourcing, and logistics workflows.

Strong attention to detail and accuracy in data entry and reporting.

Clear written and verbal communication skills.

Ability to follow up across departments, manage multiple orders, and escalate issues promptly.

Experience in apparel, manufacturing, or trading operations is preferred.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Internet reimbursement

Leave encashment

Provident Fund

Work Location

In person