Customer Relationship & Business Development Executive

About the Role

We are looking for a spiritually inclined, business-oriented, and customer-focused professional who can manage customer relationships while driving business growth through effective sales and business development.

The ideal candidate should have a genuine understanding of spirituality, strong communication skills, and the ability to understand the company's offerings and business philosophy.

We are looking for someone who can connect with customers on a deeper level, understand their needs, communicate the value of our offerings, build long-term relationships, and convert potential customers into successful sales.

This role requires a unique combination of empathy, business understanding, relationship management, and sales expertise.

Key Responsibilities

Customer Relationship Management

• ⁠ ⁠Handle customer inquiries through calls, WhatsApp, email, and other communication channels.
• ⁠ ⁠Understand customer needs, concerns, and expectations to provide personalized guidance.
• ⁠ ⁠Build and maintain strong, meaningful, and long-term relationships with customers.
• ⁠ ⁠Provide a seamless and positive customer experience throughout the customer journey.
• ⁠ ⁠Follow up with existing customers to ensure satisfaction, engagement, and continued association.
• ⁠ ⁠Handle customer concerns and resolve issues with empathy and professionalism.

Business Development & Sales

• ⁠ ⁠Understand the company's business model, products, services, and spiritual philosophy.
• ⁠ ⁠Engage with potential customers, understand their requirements, and recommend suitable offerings.
• ⁠ ⁠Convert leads into customers through effective communication, relationship building, and value-based selling.
• ⁠ ⁠Manage the complete sales cycle, from initial inquiry to final conversion.
• ⁠ ⁠Conduct sales calls, presentations, and follow-ups to drive business growth.
• ⁠ ⁠Identify new business opportunities and contribute to customer acquisition.
• ⁠ ⁠Achieve sales targets while maintaining a strong focus on customer satisfaction and trust.
• ⁠ ⁠Develop strategies to improve lead conversion, customer retention, and repeat business.

Business & Brand Understanding

• ⁠ ⁠Understand the deeper purpose and values behind the company's offerings.
• ⁠ ⁠Communicate the company's vision and philosophy authentically to customers.
• ⁠ ⁠Collaborate with the marketing team to improve lead quality and customer engagement.
• ⁠ ⁠Maintain customer records, sales pipelines, and follow-up activities using CRM tools.
• ⁠ ⁠Contribute ideas to improve the overall customer experience and business growth.

Required Skills & Qualifications

• ⁠ ⁠A genuine interest in spirituality, personal growth, and conscious living.
• ⁠ ⁠Strong communication and interpersonal skills.
• ⁠ ⁠Good understanding of business, customer psychology, and sales processes.
• ⁠ ⁠Excellent relationship-building and customer engagement abilities.
• ⁠ ⁠Ability to understand customer needs and communicate product or service value effectively.
• ⁠ ⁠Strong sales conversion, negotiation, and objection-handling skills.
• ⁠ ⁠A customer-centric and solution-oriented mindset.
• ⁠ ⁠Ability to balance customer satisfaction with business objectives.
• ⁠ ⁠Self-motivated, proactive, and target-oriented approach.
• ⁠ ⁠Experience in customer service, sales, business development, or relationship management is preferred.
• ⁠ ⁠Familiarity with CRM tools, WhatsApp Business, and lead management systems is an added advantage.

Who We Are Looking For

We are looking for someone who is not just a salesperson or a customer service executive, but a complete relationship builder who understands both people and business.

Someone who

• ⁠ ⁠Understands spirituality and can connect with people meaningfully.
• ⁠ ⁠Understands business and knows how to convert opportunities into revenue.
• ⁠ ⁠Builds trust before selling and values relationships beyond transactions.
• ⁠ ⁠Can handle customer queries, nurture leads, close sales, and maintain long-term relationships.
• ⁠ ⁠Believes in value-based selling and creating meaningful customer experiences.

The ideal candidate combines spiritual understanding, emotional intelligence, business acumen, and sales expertise to create lasting customer relationships and drive sustainable business growth.

Pay

₹15,000.00 - ₹50,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person