Telecaller (Inbound & Outbound Sales)

PIFFY PARK

Space-Themed Indoor Play Experience • Dwarka Sector 23A, Delhi

Job Description

Telecaller (Inbound & Outbound Sales)

Department

Sales | Reports To: GM – Operations | Type: Full-time (weekends/holidays)

Location

Piffy Park, Dwarka Sector 23A, Delhi

Purpose

Drive revenue and footfall by handling inbound enquiries and proactively reaching out to parents, schools, corporates and societies — converting calls into birthday parties, walk-ins, school offsite visits and corporate family day events, with every lead tracked in the CRM.

Key Responsibilities

Inbound Sales

Handle calls, WhatsApp and missed-call enquiries; run discovery before pricing; close bookings; return missed calls within 15 mins.

Outbound Calling

Daily call blocks to past guests, birthday leads, societies/RWAs, schools, corporates and HR/admin teams; seasonal campaigns (Children’s Day, school breaks, festive weeks, weekday slots).

Birthday & Kitty Parties

Own the funnel: pitch, date-hold, advance collection, reminders and confirmation; reduce no-shows; upsell food, décor, cake, gifts and add-ons.

Schools & Offsite Visits

Pitch principals/coordinators, arrange demo visits, share proposals, confirm headcount and dates; track in the CRM school-visit stage; drive repeat visits.

Corporate & Society Tie-ups

Pitch corporate family days and employee-family events; build society/RWA and parent-community partnerships; send quotes, follow up, coordinate GST invoicing.

Walk-ins & Site Visits

Schedule and confirm park visits; promote day passes, combos and weekday offers; hand over warm leads to the front desk and follow up same day.

CRM Management

Log every call and follow-up the same day; update stage, source, next action and lost reason; keep data clean; plan the day from CRM tasks.

Follow-up & Re-engagement

Follow up open leads on a set cadence (Day 1/3/7/15); re-engage past guests (birthdays, offers, referrals); send approved WhatsApp broadcasts only.

Coordination & Feedback

Confirm slots with Operations before booking; liaise with front desk, accounts and marketing; collect feedback, request Google reviews, log complaints.

Reporting & Market Intel

Daily call report and monthly MIS; track competitor venues, pricing and offers.

Targets at a Glance

Outbound dials

[60–80] / day

Birthday & kitty order book

> 85% fill

Connected conversations

[20–30] / day

School visits order book

> 80% fill

Inbound response time

≤ 15 mins

New institutional tie-ups

≥ 5 per month

Lead conversion

Enquiry / walk-in 15%; campaigns 85%

Add-on & package revenue

20–30% of revenue

CRM accuracy

≥ 98%, same-day entry

NPS / retention

≥ 90% / ≥ 80%

Bracketed figures are indicative. Discounts beyond approved limits, non-standard proposals, refunds and complaints are escalated to the GM — Operations.

What We’re Looking For

1–3 years in tele-sales / inside sales (hospitality, events, education or kids’ segments a plus); strong freshers considered.

Confident spoken English and Hindi; comfortable cold-calling and handling objections from parents, school staff and corporate decision-makers.

Disciplined CRM user with WhatsApp, email and Excel/Sheets skills; target-driven and organized.

Open to occasional field activity (school/society visits, promoter stalls, events) and weekend/holiday work.

How to Apply

Send your resume to [insert email] or apply via [insert application link].

Pay

₹10,000.00 - ₹37,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person