Customer Service Representative

Customer Service Representative – International Voice Process (Night Shift)

Location

Malad West, Mumbai

Shift

US Shift (Night Shift: 5:30 PM – 2:30 AM)

Process

Blended – 90% Voice & 10% Email/Chat

About the Role

Are you a confident communicator with a passion for helping people?

Join our fast-growing international customer service team in Mumbai! We’re looking for experienced Customer Service Representatives who can deliver top-quality support to global customers through calls, emails, and chat.

This is an excellent opportunity to grow your career in a dynamic, global environment with attractive benefits and a great work culture.

What You’ll Do

Handle customer queries via inbound/outbound calls, emails, and chat with professionalism and empathy.

Maintain excellent communication standards across all channels.

Resolve issues efficiently while ensuring customer satisfaction and first-call resolution.

Document all interactions accurately in CRM systems.

Follow company procedures for escalation and service level adherence.

Collaborate with team members and supervisors to improve the customer experience.

Who We’re Looking For

Minimum 1 year of experience in an international voice process.

Excellent English communication skills – both spoken and written.

Strong customer handling and problem-solving abilities.

Comfortable working in a US Night Shift (5:30 PM – 2:30 AM).

Good at multitasking and managing multiple communication channels.

Preferred Skills

Experience in the insurance or international BPO sector.

Familiarity with CRM tools and ticketing systems.

Quick learner with a positive, team-oriented attitude.

Why Join Us?

5-day working week

Excellent career growth opportunities in an international process

Supportive work culture and modern office in Malad West, Mumbai

Job Type

Full-time

Pay

₹400,000.00 - ₹500,000.00 per year

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Ability to commute/relocate

Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

What's your current location?

What's Your Notice Period?

How many years of customer support experience you have?

Education

Bachelor's (Preferred)

Experience

International voice process

1 year (Preferred)

Customer service

1 year (Preferred)

Shift availability

Overnight Shift (Preferred)

Night Shift (Preferred)

Work Location

In person