Customer Relationship Executive

Customer Relationship Executive

3 openings · Full-time · Work from office · Andheri West (Versova), Mumbai

About Hypefly

Hypefly India is an authenticated premium marketplace for sneakers, streetwear, wearables, beauty, collectibles and luxury bags.

The role

You are the voice of Hypefly to the customer. Every WhatsApp, email and Instagram DM about an order, a delay, a return or a doubt comes to you — and you resolve it fast, clearly and in a way that makes people come back.

What you'll do

Handle customer queries across WhatsApp, email and Instagram — orders, delivery status, returns, exchanges, refunds, product questions

Follow up on NDRs and failed deliveries with the customer and the shipping team

Coordinate with operations and purchasing to get customers answers — you own the ticket until it's closed

Handle escalations and complaints calmly; know when to solve and when to raise

Maintain response-time and customer-satisfaction standards

Keep the CRM and order notes updated so anyone can pick up a case

Spot repeat problems and flag them to the team

What we need

1–3 years in customer service, ideally at an e-commerce or D2C brand

Excellent written English — clear, warm, no errors. Hindi essential

Fast on a laptop — multiple tools and tabs open, switching between order systems, courier dashboards, WhatsApp and email without slowing down

Quick learner — picks up our processes end to end within the first month

Calm under pressure; can handle an angry customer without getting defensive

Interest in sneakers, streetwear and beauty — you'll be asked about products, sizing and drops

Graduation not mandatory if experience is strong

Compensation

CTC ₹4,05,600 – ₹7,05,600 p.a. (₹30,000 – ₹55,000 per month in-hand), depending on experience. Employee of the Month recognition of ₹10,000, at the CEO's discretion.

Details

Reports to

Head of Customer Relations

Hours

Mon–Sat, 10:30 AM – 8:30 PM. Sunday off

Probation

1 month. Notice period: 2 months post confirmation

Location

Work from office, Andheri West (Versova), Mumbai. No work from home

Immediate joiners preferred. Apply with CV and current/expected salary

Pay

₹30,000.00 - ₹55,000.00 per month

Work Location

In person