Technical Support Executive

Key Responsibilities Installation & Commissioning Install and configure Access Control Systems, Biometric Devices, CCTV Cameras, and related hardware. Configure software and database connectivity. Basic SQL Database Knowledge. Perform device testing and commissioning. Support system upgrades and maintenance activities. Technical Support Provide onsite and remote technical support. Diagnose and resolve hardware, software, networking, and device-related issues. Coordinate with OEM technical support teams when required. Maintain service reports and installation documentation. Client Handling Visit client locations for installation and support requirements. Demonstrate products and explain technical features to customers. Conduct user training sessions. Handle customer queries professionally and provide effective solutions.