Senior Sales Coordinator

Role Overview We are looking for an experienced Senior Sales Coordinator to manage customer enquiries, quotations, order processing and follow-ups. The role requires close coordination with customers, the sales team, production, dispatch and accounts to ensure accurate orders and timely delivery. Key Responsibilities Handle enquiries from dealers, distributors and business customers through calls, WhatsApp and email. Prepare quotations using approved pricing and follow up to convert enquiries into orders. Verify product specifications, quantities, rates, payment terms and delivery details before processing orders. Coordinate with production and dispatch teams on order readiness and delivery schedules. Keep customers updated and resolve order, delivery and service concerns. Follow up on outstanding payments in coordination with accounts and sales. Maintain accurate customer records, quotation trackers, pending orders and follow-up reports. Support field sales executives with pricing, stock availability and customer requirements. Monitor pending work, flag delays and escalate issues requiring management intervention. Guide junior coordinators and ensure consistent follow-through. Candidate Requirements Graduate with 5–8 years of relevant experience. Strong communication skills in Hindi and English; Marathi is an advantage. Working knowledge of Excel, Google Sheets, email and CRM/order management systems. Experience handling B2B customers and coordinating with factory teams. Strong attention to detail, ownership and ability to manage multiple orders. Foam, mattress, furniture or related manufacturing experience preferred. Salary: Based on experience and suitability. Commute support: Pickup and drop available from Sion and GTB Nagar.