Customer Care Executive

SLM Infotech Pvt. Ltd. is a growing e-commerce company. We are looking for a Customer Care Executive with good communication skills to handle customer queries through calls, WhatsApp, emails, and chat while delivering excellent customer service. Training will be provided.

Key Responsibilities

Handle customer queries through Calls, WhatsApp, Emails, and Chat in a professional and friendly manner.

Resolve customer concerns by providing accurate and timely solutions.

Follow up with customers to ensure their queries are resolved satisfactorily.

Maintain and update customer details, interactions, and records in the system.

Provide information about products, orders, deliveries, returns, and replacements.

Coordinate with internal teams to ensure smooth and timely customer support.

Communicate politely, patiently, and professionally to deliver a positive customer experience.

Maintain service quality while following company policies and processes.

Required Skills

Good communication skills in Hindi and Basic English

Basic computer knowledge and MS Excel

Good typing speed and ability to handle emails and chats

Positive attitude with strong problem-solving skills

Ability to work in a fast-paced environment

Pay

₹14,000.00 - ₹25,000.00 per month

Experience

Customer Support / Customer Care: 1 year (Preferred)

Work Location

In person