International Voice Process

Key Responsibilities: Handle inbound calls from US customers regarding product inquiries, orders, shipping updates, and complaints. Make outbound calls for order confirmations, customer follow-ups, repeat-purchase reminders, and sales. Assist customers with order-related queries and provide timely resolutions. Maintain accurate call records, customer information, and follow-up details in the CRM. Handle customer objections and complaints with patience and professionalism. Maintain call quality standards while achieving assigned productivity and sales targets. Required Skills & Experience Excellent verbal communication skills with a clear, neutral US accent. Comfortable working US hours (e.g., 9:00 AM–6:00 PM EST / ~7:30 PM–4:30 AM IST, Monday to Friday). Strong command of spoken English and good listening skills. Comfortable working in US time zones and night shifts. 1 - 2 years of experience in a US voice process preferred, fresher’s with exceptional communication skills can also apply. Good typing speed and basic computer/CRM knowledge. Strong customer-handling, objection-handling, and problem-solving abilities. Ability to maintain a professional, friendly, and customer-oriented approach.

Pay

₹20,000.00 - ₹30,000.00 per hour

Work Location

In person