Collection Executive
WE ARE HIRING – INTERNATIONAL BPO Sr Customer Service Executive – US Voice Process
- Job Location
- Mumbai
- Work Mode
- Work From Office (WFO)
- Process Type
- 100% International Voice Process
- Shift Timing
- 5:30 PM – 4:30 AM (IST)
- Working Days
- 5 Days a Week
- Week Offs
- Saturday & Sunday
- Employment Type
- Full-Time
ELIGIBILITY CRITERIA
SSC CANDIDATES WITH 1 YEAR OF INTERNATIONAL BPO EXPERIENCE, HSC FRESHERS, AND CANDIDATES WITH 6 MONTHS OR MORE OF EXPERIENCE ARE WELCOME TO APPLY!
- SSC
- Minimum 1 year of International BPO experience.
- HSC
- Freshers are welcome.
- HSC / Graduates
- Candidates with 6 months or more of experience can apply.
Undergraduates and graduates can apply.
Good English communication skills.
Candidates must have a stable employment history (for experienced candidates).
Should not be pursuing regular studies.
Willingness to work in rotational shifts.
JOB DESCRIPTION & RESPONSIBILITIES
Handle inbound and outbound calls with international customers regarding overdue payments and account-related queries.
Assist customers with outstanding balances and repayment-related concerns.
Negotiate and suggest suitable payment solutions based on customer circumstances.
Understand customer financial concerns and provide appropriate resolutions.
Maintain professional communication while ensuring a positive customer experience.
Achieve assigned collection targets and productivity goals.
Handle customer objections, complaints and escalations professionally.
Maintain accurate records of customer interactions and payment commitments.
Follow US collection regulations, compliance guidelines and company policies.
Ensure quality standards and regulatory requirements are met during every interaction.
SKILLS REQUIRED
Excellent verbal communication and listening skills.
Strong negotiation and convincing abilities.
Good analytical and problem-solving skills.
Quick thinking and presence of mind.
Basic computer knowledge and MS Excel skills.
Ability to multitask and manage customer interactions.
Target-oriented approach with a focus on performance.
Professional telephone etiquette and customer-handling skills.
SHIFT & WEEK-OFF DETAILS
100% International Voice Process.
US customer portfolio.
- Shift timing
- 5:30 PM – 4:30 AM (IST).
Saturday and Sunday week-offs.
Rotational week-off arrangements as per business requirements.
Work From Office (WFO).
No overtime facility.
No additional compensatory offs.
SALARY & INCENTIVES
Attractive salary based on experience and communication skills.
Target-based incentive structure.
Opportunity to earn additional incentives by achieving assigned targets.
INTERESTED CANDIDATES – APPLY NOW!
- Contact Person
- Prashant
- Call / WhatsApp
- 8779156557
- prashant@smartes.in
Share your updated resume directly on WhatsApp or email.
IMMEDIATE HIRING – LIMITED OPENINGS!
- Pay
- ₹21,600.00 - ₹40,000.00 per month
Benefits
Flexible schedule
Provident Fund
- Work Location
- Hybrid remote in Mumbai, Maharashtra
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